Evaluating organizational citizenship behaviors at some Jordanian hotels | ||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||
| Article 14, Volume 19, Issue 2, December 2020, Pages 331-344 PDF (711.08 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/jaauth.2020.35778.1044 | ||
| Authors | ||
| osama rawashdeh* ; Osman El Sawy; Mohamed El -Zoghbi; Said Salama | ||
| Hotels studies department, faculty of tourism and hotels, Suez Canal University | ||
| Abstract | ||
| Organizational citizenship behaviors help to make effective communication within the organizations, save organizational resources, and eliminate the need for more formal and costly control methods. Also, organizational citizenship behaviors benefit both the organization and the employees as well, by reducing the rate of turnover of employees, and raising the quality and efficiency of services. Therefore, the research aims to identify the extent to which some four- and five-star hotels in Jordan are applying the dimensions of organizational citizenship behaviors. The research found that there is no difference among the employees about the importance of organizational citizenship behaviors regarding (departments, age group, educational level, number of years of experience), and the research recommends hotels to provide the requirements and steps necessary to apply organizational citizenship behaviors, provide sufficient information about it in hotels and take into account the different capacities of employees. | ||
| Keywords | ||
| Organizational citizenship behavior; Jordanian hotels | ||
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