Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents | ||
| International Journal of Tourism and Hospitality Management | ||
| Article 3, Volume 3, Issue 2, December 2020, Pages 65-86 PDF (659.71 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/ijthm.2020.134213 | ||
| Authors | ||
| Mohamed Mahmoud Mostafa1; Mohamed Ezzat1; Hala Ahmed Gomaa2; Sabreen Abd Eljalil3 | ||
| 1Faculty of Tourism and Hotels, Minia University, Egypt | ||
| 2Faculty of Tourism and Hotel Management, Helwan University, Egypt | ||
| 3Faculty of Tourism and Hotels, Luxor University, Egypt | ||
| Abstract | ||
| Organizational justice represents people’s perceptions about the extent of fair treatment within organizations. It consists of four dimensions; distributive, procedural, informational and interpersonal justice. On the other hand, organizational excellence could be illustrated as the impressive management which leads to the best results. It includes seven dimensions; mission statement, leadership, strategy, knowledge management, products, human resources management and customer relationship management. This study attempts to define the relationship between organizational justice and organizational excellence in Egyptian travel agents. This study applied descriptive methodology which used a cross-sectional design. Questionnaire was implemented to the gather the primary data from the sample of study from 1th August till 20th September 2020. The study included 329 tourism companies who participated with 400 employees, after revising questionnaires; only 358 questionnaires were valid for statistical analysis. The main result is that organizational justice has a predictive ability of organizational excellence in Egyptian travel agents. | ||
| Keywords | ||
| Distributive justice; Informational justice; Interpersonal justice. Organizational justice; Organizational excellence; Procedural justice | ||
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