The Impact of FinTech on Financial Performance and Client's Satisfaction Evidence from Egyptian banking sector | ||
| المجلة العلمية للبحوث والدراسات التجارية | ||
| Article 9, Volume 35, Issue 4, December 2021, Pages 47-69 PDF (336.82 K) | ||
| Document Type: المقالة الأصلية | ||
| Author | ||
| Eman Salman* | ||
| Assistant Professor at Faculty of Commerce and Business Administration, Helwan University. | ||
| Abstract | ||
| Banking performance cannot be good without the Banking clients' satisfaction. The study investigates the impact of FinTech on financial performance and client satisfaction. A sample of seven banks represented in Egyptian banks over the period from 2016 to 2020, in addition to 396 banking clients. Finally, the study found a significant impact both of "banking investments on FinTech" and "number of Fitch's drives" on the rate of return on bank assets under the types of ownership (Domestic/Foreign/Mix) as a control variable. In addition to the significant impact of FinTech service characteristics on bank clients' satisfaction. Egyptian banks should consider financial technology as one of the tools of non-price competition that works to support the competitive position of the bank that agree with (Kemunto, and Kagiri, 2018; Chen et. al. 2021). In addition, the study recommends expanding studies related to the regulatory aspects of financial technology, which is known as RegTech. | ||
| Keywords | ||
| FinTech; Financial Performance; Clients Satisfaction; Egyptian banking sector | ||
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