Examining the Organizational Citizenship Behavior among Hotels' Employees in Luxor | ||
| Minia Journal of Tourism and Hospitality Research MJTHR | ||
| Article 10, Volume 12, Issue 1, December 2021, Pages 156-186 PDF (508.08 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/mjthr.2022.108516.1025 | ||
| Author | ||
| muhammad Abd Elmonem Abd Elsalam* | ||
| Hotel department, Faculty of Tourism and Hotels , Minia University | ||
| Abstract | ||
| Organizational citizenship behavior is effective in ensuring hotels successful and improving its performance, so the purpose of this paper is to examine the level of organizational citizenship behavior among the Egyptian five-star hotels' employees in Luxor. The study utilized the questionnaires form as an instrument to collect data measure these variables. Out of 200 forms distributed, 142 forms were successfully filled out and collected. The study found that the level of organizational citizenship behavior among employees in five- star hotels in Egypt was high in altruism dimension and was very high in courtesy, sportsmanship, conscientiousness, and civic virtue dimensions. On the other hand in five- star hotels there were significant differences between demographic variable (Gender) in two dimensions of organizational citizenship behavior (sportsmanship and conscientiousness) the high mean of these dimension for females. In addition there were significant differences between demographic variable (Years of experience) in two dimensions of organizational citizenship (conscientiousness, and civic virtue) the high mean of these dimensions for old employees (11-20 years of experience). The study recommended that designing training programs aims to raise employees' awareness of the importance of organizational citizenship behavior. | ||
| Keywords | ||
| Organizational citizenship behavior; Courtesy; Sportsmanship; Conscientiousness; Civic virtue | ||
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