تأثير مبادئ إدارة الجودة الشاملة على سلوکيات المواطنة التنظيمية بالتطبيق على شرکات الکيماويات بمحافظتي القاهرة و الدقهلية

A - Journals .
1- Ackfeldt, A.L., & Coote, L.V. (2005) "A Study of Organizational Citizenship Behavior in a Retail Setting", Journal of Business Research, Vol. (51), No. (2), pp. 151-159 .
2- Allen, T.D., Barnard, S., Rush, M.C., & Russell, J.E.A. (2000) "Ratings of Organizational Citizenship Behavior : Does the Source Make a Difference", Human Resource Management Review, Vol.(10), No.(1), PP. 97- 114 . 3- Baker, T. L., Hunt, T.G., & Andrews, M.C. (2006) "Promoting Ethical Behavior and Organizational Citizenship Behaviors : The Influence Corporate Ethical Values", Journal of Busines Research, Vol. (59), PP. 849- 959 .
4- Bell, S.J., & Mengue, B. (2002) "The Employee - Organization Relationship, Organizational Citizenship Behaviors,
34
and Superior Service Quality", Journal of Retailing, Vol. (78), No. (2), PP. 131-146 .
5- Belogolovsky, E., & Somech, A. (2010) "Teacher is organizational citizenship behavior : Examining the boundary between in - role behavior and extra - role behavior and extra - role behavior from the perspective of teachers, principals and parents", Teaching and Teacher Education, Vol. (26), PP. 914- 923 .
6-Bettencourt, L.A. (2004) "Change oriented organizational citizenship behaviors : the direct and moderating influence of goal orientation", Journal of Retailing, Vol. (80), PP. 165 - 180 .
7-Bogler, R. & Somech, A . (2004) "Influence of teacher empowerment on teacher is organizational commitment, professional commitment and organizational citizenship behavior in schools", Teaching and teacher Education, Vol. (20), PP. 277- 289
8- Chong,V. K., & Rundus, M. J. (2004) "Total Quality Management ,Market Competition and Organizational Performance", The British Accounting Review, Vol.(36),No. (2), PP. 155- 172 .
9-Conca, F.J, Llopis, J., Tari, J.J. (2004) "Development of a measure to assess quality management in certified firms", European Journal of operational Research,
35
Vol. (156), PP. 683- 697 .
10-Degroot T., & Browntee A.l. (2006) "Effect of Department Structure on Organizational Citizenship Behavior - Department Effectiveness Relationship", Journal of Business Research, Vol. (59), No. (10,11), PP. 1116- 1123.
11-Douglas, T.J, & Judge, W.Q. (2001) "Total Quality Management implementation and Competitive Advantages : The Role of Structureal Control and Exploration", Academy of Management Journal, Vol. (44), No. (1), PP. 158- 169 .
12-Farh, J.L., Earley, C., & Lins, S.C. (1997) "Impetus for action a cultural analysis of justice and organizational citizenship behavior in Chinese society", A dministrative Science Quarterly, Vol. (42), No. (3), PP. 421- 444 . 13-Flynn, B.B, Sakakibara, S., & Schroeder, R.G. (1995) "Relationship between JIT and TQM : practices and performance", The Acadmey of Management Journal Vol. (38), No. (5), PP. 1325- 1360
14-Fuentes, M.M.F., Saes, C.A & Ensmontes, J.l. (2004) "The Impact of Environmental Characteristics on TQM Principles and Organizational Performance", Omega, Vol. (32), PP. 425- 442 .
15-Galperin, B.L.,& Lituchy, T.R. (1999)
36
"The implementation of total quality management in Canada and Mexico : a case study", International Business review, Vol. (8), PP. 323- 349 .
16-Guijarr, F., Rodriguez, F.L., Moral, F.J., Mena, A. & Alvarez, P. (2012)"Using an objective method for managing the implementation of quality certificant in the industry", Computers & Industrial Engineering, Vol. (62), PP. 591- 598 .
17-Hamatteh, Z.S.H.A., Azab, T.A.A., Amyan, T.A.E. (2003) "Total Quality Management achievement : king Abdullah II Award for Excellence of Jordan as a modle", Technovation, Vol. (23), PP. 649- 652 .
18-Kacmar, K.M., Bachrach, D.G, Harris, K.J., & Noble, D. (2012) "Exploring the role of supervisor trust in the associations between multiple source of relationship conflict and organizational citizenship behavior", The leadership Quarterly, Vol. (23), PP. 43- 54 .
19-Karam, C.M., & Kwantes, C.T. (2011) "Contextualizing Cultural Orientation and Organizational Citizenship Behavior", Journal of International Management, PP. 1- 13.
20-Kaynak, H. (2003) "The Relationship Between Total Quality Management Practices and their Effects on Firm Performance", Journal of Operations
36
Management, Vol. (21), No. (4), PP. 405- 435.
21-Kaynak, H., & Hartley, J.L. (2008) "A replication and extension of quality management into the supply chain", Journal of Operations Management, Vol. (26), PP. 468 - 489 .
22-Kim, S., Neill, J.W. & Cho, H.M. (2010) "When does an employee not help coworkers ? the effect of leader member exchange on employee envy and organizational citizenship behavior", International Journal of Hospitality Management, Vol. (29), PP. 530- 537 .
23-Klefsjo, B. (2003) "Total quality Management", Encyclopedia of Information System, Vol. (4), PP. 455- 478 .
24-Korkmaza, T. & Arpacl, E. (2009) "Relationship of organizational citizenship behavior with emotional intelligence", Procedia Social and Behavioral Sciences, Vol. (1), PP. 2432- 2435 .
25-Kwan, H.K., Liu, J., & Yim, F.H.K. (2011 ) "Effects of mentoring functions on receivers organizational citizenship behavior in a Chinese context : A two - study investigation", Journal of Business Research, Vol. (64), PP. 363- 370 .
26-Monfared, S.Y., Mousavi, H., Sajjadi, N., & Heidary, A. (2011) "Assessing Organizational Citizenship behavior Among Physical Education Teachers In Zanjan - Iran", Procedia Social
32
and Behavioral Sciences, Vol. (15), PP. 3661- 3664 .
27-Moorman,R.H.,Blakely,G.L. (1995) "Individualism-collectivism as an individual difference predictor of organizational citizenship behavior", Journal of Organizational Behavior, Vol. (16), No. (2), PP. 127- 142 .
28-Morrison, E.W, & Phelps, C.C. (1999) "Taking Charge at Work : Extrarole Efforts to Initiate Workplace Change", The Acadmey of Management Journal, Vol.(42), No.(4), PP. 403-419.
29-Motowidlo, S.J. (2000) "Some Basic Issues Related to Contextual Performance and Organizational Citizenship Behavior", Human Resource Management Review, Vol. (10), No. (1), PP. 115-126 .
30-Nadiri, H. & Tanova, C. (2010) "An Investigation of the Role of Justice in Turnover Intentions, Job Satisfaction, and Organizational Citizenship Behavior in Hospitality Industry", International Journal of Hospitality Management, Vol. (29), No. (1), PP. 33- 41.
31-Ng, T.W.H. & Feldman, D.C. (2011) "Affective organizational commitment and citizenship behavior :Linear and nonlinear moderating effects of organizational tenure", Journal of Vocational Behavior, PP.1-10.
39
32-Ortiz, J.P., Benito, J.G., & Galende, J. (2006) "Total Quality Management as a Forerunner of Business Innovation",Technovation,Vol. (26), No. (10), PP. 1170- 1185.
33-Polat, S. ( 2009) "Organizational citizenship behavior (OCB) display levels of the teachers at secondary schools according to the perceptions of the school administrators", Procedia Social and Behavioral Sciences, Vol. (1), PP. 1591- 1596 .
34-Posdakoff, P.M., Mackenzie, S.B., Moorman, R. (1990). "Transformational leader behaviors and their effects on follower is trust in leader, satisfaction, and organizational citizenship behaviors, Leadership Quarterly, Vol. (1), No. (2), PP. 107- 142 .
35-Prajogo, D.I. & Sohal, A.S. (2006) "The relationship between organization strategy, total quality management (TQM), and organization performance - the mediating role of TQM", European Journal of Operational Research,Vol. (168), PP. 35- 50 .
36-Raub, S. (2008) "Dose Bureaucracy Kill Individual Initiative ? The Impact of Structure on Organizational
Citizenship Behavior in the Hospitality Industry", International Journal of Hospitality Management, Vol. (27), No. (2), PP. 179- 186 .
40
37-Samson, D. & Terziovski, M. (1999) "The Relationship between Total Quality Management Practices and Operational Performance", Journal of Operations Management, Vol. (17), PP. 393- 409 .
38-Shani, I.N., & Somech, A. (2011) "Leadership , OCB and Individual Differences : Idiocentrism and allocentrism as Moderators of the Relationship between Transformational and Transactional Leadership and OCB", The Leadership Quarterly, Vol. (22), No. (2), PP. 353- 366 .
39-Sila, I. (2007) "Examining the effects of contextual factors on TQM and performance through the lens of organizational theories : An empirical study", Journal of Operations Management, Vol. (25), PP. 83- 109 .
40-Somech, A., & Zahavy, A.D. (2000) "Understanding extra - role behavior in schools : the relationship between job satisfaction , sense of efficay and teacher is extra - role behavior", teaching and teacher education, Vol. (16) , PP. 649- 659 .
41-Spector, P.E. & Fox, S. (2002) "An emotion - centered model of Voluntary Work behavior some Parallels between counterproductive work behavior and Organizational citizenship behavior", Human Resource Management Review,
41
Vol. (12), PP. 269- 292 .
42-Stashevsky, S. & Elizur, D. (2000) "The Effect of Quality Management and Participation in Decision - Making on Individual Performance", Journal of Quality Management, Vol. (5), No. (1), PP. 53- 65 .
43-Tari, J.J., Cortes, E.C., Moliner, J.P., & Azorin, J.F.M. (2010) "Levels of Quality and environmental management in the hotel industry their joint influence on firm performance", International Journal of Hospitality Management, Vol. (29), PP. 500- 510 .
44-Taveira, A.D., James, C.A., Karsh, B.T. & Sainfort, F. (2003) "Quality management and the work environment : an empirical investigation in apublic sector organization", Applied Ergonomics, Vol. (34), PP. 281- 291 .
45-Vilela, B.B., Gonzalez,J.A.V. & Ferrin,P.F. (2008) "Person - organization fit, OCB and performance appraisal : Evidence from matched supervisor - sales person data set in a Spanish context Industrial Marketing Management, Vol. (37), PP. 1005 - 1019 .
46-Walumbwa, F.O., Wu, C. & Orwa ,B. (2008) "Contingent Reward Transactional Leadership, Work Attitudes, and Organizational Citizenship Behavior :
42
the Role of Procedural Justice Climate Perceptions and Strength", The Leadership Quarterly, Vol. (19), No. (3), PP. 251- 265 .
47-Wang, J. & wong, C.K. (2011) "Understanding Organizational Citizenship Behavior from a cultural perspective : An empirical study within the context of hotels in Mainland China", International Journal of Hospitality Management, Vol. (30), PP. 845- 854 .
48-Yen, H.R., Li, E.Y., & Niehoff, B.P. (2008) "Do Organizational Citizenship Behaviors Lead to Information System Success ? Testing the Mediation Effects of Integration Climate and project management", Information & Management, Vol. (45), No. (6), PP. 394- 402 . 49-Yoon,C. (2009) "The Effects of Organizational Citizenship Behaviors on ERP System Success", Computers in Human Behavior, Vol. (25), No. (2), PP. 421- 428 .
50-Yu, C.P. & Chu, T. H. (2007) "Exploring knowledge contribution from an OCB Perspective", information & Management, vol . (44), No. (3), PP. 321- 331 .
51-Zeinabadi, H.(2010) "Job satisfaction and organizational commitment as antecedents of organizational citizenship behavior (OCB) of teachers, Procedia Social and Behavioral Sciences, Vol. (5), PP. 998- 1003 .
43
52-Zhang, Z., Wan,D. & Jia, M. (2008) "Do High - Performance Human Resource Practices Help Corporate Entrepreneurship ? The Mediating Role of Organizational Citizenship Behavior", The Journal of High Technology Management research, Vol. (19), No. (2), PP. 128- 138 . 53-Zu, X., Fredendall, L., D., & Doglas, T.J. (2008) "The evolving theory of Quality Management the role of Six Sigma", Journal of operations Management, Vol. (26), PP. 630- 650.
B-DISSERATION & Thesis .
1- Antonaros, R. (2010) "Continuous Quality Improvement, Total Quality Management, And Leadership", Ph D Dissertation, Capella University, PP. 1- 130 .
2- Bonaparte, W. ( 2008 ) "The impact of organizational citizenship behavior and organizational commitment on organizational performance", Ph D Dissertation, Business and Entrepreneurship Nova Southeastern University, PP. 1- 107 .
3- Dekas, K.H. (2010) "Citizenship in Context : Investigating the effect of Work Group Climate on Organizational Citizenship Pereptions and Behavior", Ph D Dissertation, University of Michigan, PP. 1- 275 .
4- Edmond, M., H. (2009) "TQM Principles And The Customer Expectations In The
44
Classroom", Master Thesis, California State University, PP. 1- 78 . Geh, E.Z.Y., (2009) -5"A Study of the effects of Mediators between Spirituality at work and Organizational Citizenship Behaviors", , ter ThesisMas Singapore Management 119 . -University, PP. 1
6- Guion, C.L. (2010) "The impact of TQM and six sigma improvement methodologies on organizational performance", Ph D Dissertation, Capella University, PP. 1- 134 . 7- Johnson, A. ( 2008) "The influence of need for achievement, need for affiliation, leadership support, and organizational culture on organizational citizenship behavior", Ph D Dissertation, Los Angeles Alliant International University, PP. 1- 212 .
8-Peilee, T., (2010) "Role Conflict as Mediator of the Relationship between Total Quality Management Practices and Role Ambiguity", Ph D Dissertation, Multimedia University, PP. 1- 333 .
9- Riccardi, M.T. (2009) "Dissertation Perceptions of Community College Presidents : Total Quality Management Performance Measures at their Colleges", Ph D Dissertation, Colorado State University, PP. 1- 168
10- Shanliu, Y. (2010) "The relationship among work support, organization
45
commitment and citizenship behavior of part-time employees in the restaurant industry, Master Thesis, Oklahoma State University, PP. 1- 81 .
11- Steffensmeier, J. (2008) "Situational Constraints and Personality as Antecedents of Organizational Citizenship Behaviors", Ph D Dissertation, Clemson University, PP. 1- 82 .
12- Wehnert, U.E. (2009) "Implementing TQM Cross - Culturally : A mediated Model of National Culture Dimensions, TQM Value and Organizational Performance", Ph D Dissertation, TUI University, PP. 1- 195 .