اتجاهات القيادات الإدارية نحو إدارة الجودة الشاملة ودورها في تحقيق التميز المؤسسي : دراسة حالة أمانة عمان الكبرى | ||
| المجلة العلمية لکلية التجارة (أسيوط) | ||
| Volume 39, Issue 67 - Serial Number 2, December 2019, Pages 161-198 PDF (1021.71 K) | ||
| Document Type: المقالة الأصلية | ||
| DOI: 10.21608/sjcf.2019.228195 | ||
| Author | ||
| محمد علي القضاة* | ||
| أكاديمية العلوم الشرطية بالشارقة | ||
| Abstract | ||
| This study aimed to determine the role of administrative leadership in achieving organizational excellence through the TQM in Greater Amman Municipality. The questionnaire was designed and distributed to a random sample of 199 employees from all administrative levels, representing 9% of the study population. The study revealed a high degree of satisfaction with the independent variable (leadership attitudes towards total quality management) by its combined dimensions and high degree of satisfaction with the dependent variable (institutional excellence) by its total dimensions. The study also showed a statistically significant effect at the level of 0.05 (Leadership focus on quality improvement, leadership commitment to continuous improvement), and its role in institutional excellence in the Greater Amman Municipality. The dimensions of driving directions explained 60.2% of variance in the variable (Excellence) Institutional), and based on the method. the results of the study have presented a number of suggestions that are consistent with these conclusions. The most important of these is the need for the leadership in the Greater Amman Municipality to continue with proper planning and continuous improvement and to provide the scientific side by adopting the principles of TQM in a clear, frank and informed manner for all employees. | ||
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