Zohry, M., ELTantawy, T. (2018). Important Factors in Employee Evaluation in Hotels the Experts and Managers Point of View. test, 25(2), 50-65. doi: 10.21608/ejth.1999.233726
Mohamed Abdelfattah Zohry; Tamer ELTantawy. "Important Factors in Employee Evaluation in Hotels the Experts and Managers Point of View". test, 25, 2, 2018, 50-65. doi: 10.21608/ejth.1999.233726
Zohry, M., ELTantawy, T. (2018). 'Important Factors in Employee Evaluation in Hotels the Experts and Managers Point of View', test, 25(2), pp. 50-65. doi: 10.21608/ejth.1999.233726
Zohry, M., ELTantawy, T. Important Factors in Employee Evaluation in Hotels the Experts and Managers Point of View. test, 2018; 25(2): 50-65. doi: 10.21608/ejth.1999.233726

Important Factors in Employee Evaluation in Hotels the Experts and Managers Point of View

Egyptian Journal of Tourism and Hospitality
Volume 25, Issue 2, December 2018, Pages 50-65    PDF (740.27 K)
Document Type: Original Article
DOI: 10.21608/ejth.1999.233726
Authors
Mohamed Abdelfattah Zohry; Tamer ELTantawy
Department of Hotel Studies, Faculty of Tourism and Hotels, Mansoura University, Egypt
Abstract
This study has aimed to knowing the importance factors in employee evaluation or performance appraisal through the experts and managers in hotel industry point of view. The study has used personal interviews approach and the results were statically analyzed. From the analysis carried out, it was found quality and customer focus and interpersonal skills were the importance factors in performance appraisal. The researchers recommend that the hotel should work on improving performance appraisal methods and organizing specialty training courses to develop staff in hotel organization.
Keywords
Performance - performance appraisal; Management by Objectives; 360 performance appraisal
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