الدعم التنظيمي المدرک والإحباط الوظيفي بحث ميداني مقارن

أولاً : المراجع العربية

1- أبو حمد، رضا صاحب وآخرون (2011)، "الإحباط لدى العاملين وعلاقته ببعض المتغيرات: دراسة ميدانية في القطاع الصناعي المختلط"، مجلة الکلية الإسلامية الجامعة"،5 (14)، ص ص 45 – 82.

 2- السلوم، طارق و العضايلة ، علي ( 2013)، " أثر إدراک الدعم التنظيمي في سلوک المواطنة التنظيمية لدى أعضاء الهيئة التدريسية بجامعة الملک سعود بالمملکة العربية السعودية: دراسة ميدانية"، مجلة جامعة الملک سعود، العلوم الإدارية، 25(1)، ص ص 163-188.

3- الشوادفي، محمد غمري ( 2002)،"اختلاف القيم التنظيمية بين المديرين وعلاقته بالإحباط الوظيفي"، مجلة البحوث التجارية، 24 (2)، ص ص 395 – 444.

4 - الصرايرة، أکثم (2005)، "مظاهر الاحباط الوظيفي وأثرها في الاغتراب التنظيمي دراسة ميدانية في المنظمات الصحية العامة في المملکة الأردنية الهاشمية"،دراسات، العلوم الإدارية، 32 (2)، ص ص 298 – 327.

5- العتيبي، أدم غازي ( 1998)،"الإحباط الوظيفي لدى العمالة الکويتية والعمالة الوافدة في القطاع الحکومي بدولة الکويت دراسة ميدانية لتأثير ضغط العمل والخصائص الشخصية"، مجلة دراسات الخليج والجزيرة العربية، جامعة الکويت، عدد 90، ص ص 17-55.

6- القرني، صالح علي و العنزي ، حجي بن سليمان (2018)، " مستوى الدعم التنظيمي المدرک فى المدارس الثانوية بمحافظة حفر الباطن وعلاقته بسلوک المواطنة التنظيمية لدى المعلمين والمعلمات"، المجلةالدوليةللدراساتالتربويةوالنفسية، 3(1) ص ص 49 – 73.

7- أنيس، إبراهيم وآخرون (2004)، المعجم الوسيط، مجمع اللغة العربية، القاهرة، مکتبة الشروق الدولية، ط 4.

8- بوخلوة،  باديس و قمو، سهيلة (2016)، "أثر الدعم التنظيمي على جودة الخدمات الصحية: دراسة ميدانية بمستشفى الأم والطفل بتقرت"، المجلةالجزائريةللتنميةالاقتصادية، عدد 5، ص ص 1-20.

9- حسيب، السيد أحمد فتحي،" تأثير استراتيجيات إدارة الصراع التنظيمي والدعم التنظيمي المدرک على البناء التنظيمي: دراسة تطبيقية على قطاع الضرائب على المبيعات""، مجلةالبحوثالماليةوالتجارية، کلية التجارة جامعة بورسعيد )مصر)، ع 1، مارس 2015، ص ص 114– 170.

10- خالد وهيب الراوي، "الرضا الوظيفي لدى العاملين في جامعة الزرقاء الأهلية"، مجلة جامعة الملک عبد العزيز: الاقتصاد والإدارة،14 (2) ، 2000 ، ص ص 95-122.

11- رشيد، مازن فارس (2004)، "الدعم التنظيمي المدرک والأبعاد المتعددة للولاء التنظيمي"، المجلة العربية للعلوم الإدارية،11(1)، ص ص 9 – 36.

12- رشيد، فارس هارون و مطر، ساجد عمار ( 2011)، "الإحباط الوظيفي وعلاقته بجودة حياة العمل لدى موظفي المؤسسات الحکومية في محافظة الديوانية"، مجلة العلوم الإنسانية، عدد7، ص ص 277 – 288.

13-طلعت إبراهيم لطفي، علم اجتماع التنظيم، القاهرة: مکتبة غريب، 2007.

14- عبد الصادق، نورا محمد و شعبان ضرغام اسماعيل (2016)، " تأثير الدعم التنظيمي المدرک في سلوکيات عمل الملاک الصحي"، مجلةالغريللعلومالاقتصاديةوالإدارية، جامعة الکوفة، کلية الاقتصاد والإدارة ، ع 40 ، ص ص 288 -308.

15- عمر، أحمد مختار ( 2008)، معجم اللغة العربية المعاصرة، القاهرة: عالم الکتب، 2008.

16- عواد، عمرو محمد (2007)، "محددات ونتائج الدعم التنظيمي المدرک: دراسة تطبيقية"، مجلة البحوث الإدارية، 25 (3)، ص ص11- 43.

17- محمد، عادل ريان (1994)، "ثقافة المنظمة والاحباط الوظيفي: دراسة ميدانية"، مجلة البحوث التجارية، کلية التجارة، جامعة سوهاج، 8 (1)، ص ص 143 – 201 .

ثانيًا : المراجع الأجنبية

1- Abou Hashish ,Ebtsam Aly(2017), "Relationship between ethical work climate and nurses’ perception of organizational support, commitment, job satisfaction and turnover intent", Nursing Ethics, 24(2), PP. 151-166.

2- Ahmad, I. & Zafar, M.(2018), "Impact of psychological contract fulfillment on organizational citizenship behavior: Mediating role of perceived organizational support", International Journal of Contemporary Hospitality Management,30 (2), PP.1001-1015.

3- Akgunduz, Yilmaz et al. (2018), "Perceived organizational support, employee creativity and proactive personality: The mediating effect of meaning of work", Journal of Hospitality and Tourism Management, 34(1), PP. 105-114.

4- Aliasa, Mazni & Rasdi, Roziah Mohd (2015), "Organizational Predictors of Workplace Deviance among Support Staff", Social and Behavioral Sciences, 172 , PP. 126 – 133.

5- Allen,D. et al. (2003), "The role of perceived organizational support and supportive human resource practices in the turnover process", Journal of Management, 29, PP. 99-118.

6- Altinoz M. et al.(2016), "The influence of organization support perceived in enterprises on burnout feeling: A field research", Social and Behavioral Sciences,235 ,PP.427 – 434.

7- Altunoglu A. & Bulgurcu Esra B.(2015),"Effects of leader–member exchange and perceived organizational support on organizational innovation: The case of Denizli technopark", Social and Behavioral Sciences, 207 ,PP. 175 – 181.

8- Arshadi N.& Hayavi G. (2013),"The Effect of perceived organizational support on affective commitment and job performance: Mediating role of OBSE", Social and Behavioral Sciences, 84 (1) PP. 739 – 743.

9- Baran, B. E., Rhoades-Shanock, L., & Miller, L. R. (2012), "Advancing organizational support into the twenty-first century world of work", Journal of Business and Psychology, 27, PP. 123–147.

10-Bentley T.A et al (2016), "The role of organizational support in teleworker wellbeing : A socio – technical systems approach" , Applied Ergonomics, 52,PP.207-215.

11-Caesens G.& Stinglhamber F.(2014),"The relationship between perceived organizational support and work engagement: The role of self-efficacy and its outcomes", Revue européenne de psychologie appliquée, 64 (5)2, PP. 59–267.

12-Chang, Ching-sheng (2015), "Moderating effects of nurses’ organizational support on the relationship between job satisfaction and organizational  commitment", Western Journal of Nursing Research, 37(6), PP. 724 – 745.

13-Chen, Lim Li et al.,(2016), "Perceived organizational support and workplace deviance in the voluntary sector", Procedia Economics and Finance, 35, PP. 468 – 475.

 

 

14-Chiang, C.F. & Hsieh, T.S.(2012), "The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior", International Journal of Hospitality Management,31(1), PP.180-190.

15- Dawley, David D. et al.( 2008), "Mentoring, supervisor support, and perceived organizational support: What matters most?", Leadership & Organization Development Journal, 29 (3), PP. 235 – 247.

16- Day Arla et al. (2017), "Organizational change and employee burnout: The moderating effects of support and job control", Safety Science, 100 (A) PP. 4–12.

17- Eisenberger, R. et al.(1986), "Perceived organizational support", Journal of Applied Psychology, 71(3), 500-507.

20-El-Hilali, N.& Al-Rashidi, L.(2015), "The impact of parental involvement, personality traits and organizational support on satisfaction", Social and Behavioral Sciences, 177, PP. 408 – 419.

21– Grint, Keith, The Sociology of Work, Cambridge: Polity Press, 2005.

22- Gok S. et al.(2015), "The role of perceived supervisor support and organizational identification in job satisfaction", Social and Behavioral Sciences, 177 ,PP. 38 – 42.

 

 

23- Huali, Wu (2008), "On the basis and predicament of applying organizational theory to Chinese public human resource management" , International Journal of Business and management, 3(12), PP. 101-105.    

24- Islam T. et al.(2017), ""Nurses’ reciprocation of perceived organizational support: the moderating role of psychological contract breach", International Journal of Human Rights in Healthcare, 10 (2), PP.123-131.

27- Janssens , M., et al ., "Multiple types of psychological contracts: A six-cluster solution",  Human Relations , 56(11), 2003, PP. 1349-1378 .

28-Johlke, M.& Duhan, D.(2000), "Supervisor communication practices and service employee job outcomes", Journal of Service Research, 3(2), 154–165.

29- Kanten,  Pelin & Ulker, Funda Er. "A relational approach among perceived organizational support, proactive personality and voice behavior" , Social and Behavioral Sciences, 62 , PP.1016 – 1022.

30- Kennedy , Frances A. (2009), "Effects of organizational support on potency in work Teams : The mediating role of team processes", Small Group Research, 40 (1), PP. 72-93.

31- Kumarasamy M. et al.(2016), "The effect of emotional intelligence on police officers’ work– life balance: The moderating role of organizational support",  International Journal of Police Science& Management, 18(3), PP.184-194.

32- Kurtessis, J. N., et al. (2017), "Perceived organizational support: A meta-analytic evaluation of organizational support theory". Journal of Management, 43(6), PP.1854-1884.

33-Lambert E.Kim et al.(2010),"Exploring the relation between social support and job burnout among correctional staff: An exploratory study", Criminal Justice and Behavior, 37(11),PP. 1217-1236.

34-Lazar, J., Jones, A., Bessiere, K., Ceaparu, I.,& Shneiderman, B. (2005), User Frustration with Technology in the Workplace, Institute of Systems Research, Maryland, University of Maryland, College Park.

35- Lewandowski ,Cathleen (2003), "Organizational factors contributing to worker frustration: The precursor to burnout", The Journal of Sociology& Social Welfare, 30(4), PP. 175 – 185.

36- Lishtenstein R et al. (2004), "Status differences in cross- functional teams: effects on individual member participation , job satisfaction , and intent to quit", Journal of Health and social behavior, 45(1),PP.322-335.

37- Liu, Wie (2004), Perceived Organizational  Support : Linking  Human Resource Management Practices With Important Work Outcomes, University of Maryland, College Park in partial fulfillment of the requirements for the degree of Doctor of Philosophy.

38- Maslach, C. et al.,(1997), "MBI: The Maslach burnout inventory manual", in  Zalaquett C. P & Wood R. J., Evaluating Stress: A Book of Resources. Consulting Psychologists Press, Palo Alto, CA., 191-218.

39- Ntsiful, Alex (2018), " Frustration at work, Developmental experience, perceived team support and employee performance: Evidence from emerging economies", The Pan-African Journal of Business Management, 2 (2), PP. 1-16.

40- Perkins, Elizabeth & Oser, Carrie (2014), "Job frustration in substance abuse counselors working with offenders in prisons versus community settings", International Journal of Offender Therapy and Comparative Criminology, 58(6), PP. 718 – 734.

41-Radebe P. & Dhurup M. (2016), " Perceptions of organizational politics, frustration with work and occupational commitment in sport and recreation in Gauteng", International Journal of social sciences and humanity studies, 8 (1) , PP. 152 – 167.

42- Rhoades, L. et al. (2001), "Affective commitment to the organization: The contribution of perceived organizational support", Journal of Applied Psychology, 86, PP.825–836.

44- Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). "A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research, Journal of Business Research, 62, PP. 1027-1030.

45- Ross, Jacqueline (2017), "Organizational support, workload, and intent to stay: Work environment perceptions in perianesthesia Nursing Units", Journal of PeriAnesthesia Nursing, 32(4), PP. 287-294.

46- Rousseau, D., "The individual–organization relationship: The psychological contract", in Zedeck, S. (ed.), APA Handbook of Industrial and Organizational Psychology, Washington:, American Psychological Association, 2011,  PP. 191–220.

48- Shen, Yimo, et al. (2014), "Linking perceived organizational support with employee work outcomes in a chinese context: Organizational identification as a mediator", European Management Journal, 32, PP. 406–412.

49- Simms, L. M.et al.(1990), "Breaking the burnout barrier: Resurrecting work excitement in nursing", Nursing Economic, 8(3), PP.177-187.

50 - Spector P. (1997), "The role of frustration in antisocial behavior at work", In Giacalone RA & Greenberg J, (eds), Antisocial behavior in organizations, Thousand Oaks, CA: Sage Publications, Inc., PP. 1 – 17. 

51- Suifan, Taghrid S.(2018), "The impact of transformational leadership on employees’ creativity: The mediating role of perceived organizational support", Management Research Review, 41( 1), PP.113-132.

52-Tekleab, A. G.&  Chiaburu D.S.(2011)," Social exchange: Empirical examination of form and focus" , Journal of Business Research, 64(5), PP. 460–466.

53-Tolay, E., et al.(2012), Impact of structural and psychological empowerment on affective commitment and job satisfaction in academic work settings. Aegean Academic View, 12(4),PP. 449 - 465.

54-Tremblay M. &  landreville P.(2015), "Information sharing and citizenship behaviors: Mediating the roles of empowerment, procedural justice, and perceived organizational support" , International Journal of Business Communication, 52(4), PP.347-368.

55- Ugwu, F.O & Onyishi, I.E. (2018), "Linking perceived organizational frustration to work engagement: The moderating roles of sense of calling and psychological meaningfulness", Journal of Career Assessment, 26,( 2), PP. 220-239.

56-Wayne, S. J., et al. (1997), "Perceived organizational support and leader-member exchange: A social exchange perspective", Academy of Management Journal, 40(1),PP. 82–111.

 

 

57 – Whitener, E.M. , " Do high commitment human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling" ,  Journal of Management, 27(5), 2001, PP.515-535.

58- Weiss, H. et al. (1999), "Effects of justice decisions on discrete emotions". Journal of Applied Psychology, 84(5), PP. 786–794.

59-Ya Lin - Yuan et al (2018), " Individual resilience, intention to stay, and work frustration among postgraduate two-year programme nurses" , Collegian, 27(3), PP. 435-440.

60- Yi H. & Lee M.,(2012) " The mediating role of Job satisfaction and organizational commitment in the relation between each of job characteristics and turnover intention of shopping center employees" , Journal of global academy of marketing science, 10(1) , PP. 27-43. 

61-Zagenczyk, Thomas J.(2010), "Social influence and perceived organizational support: A social networks analysis", Organizational Behavior and Human Decision Processes, 111, PP.127–138.