The Impact of Prolonged Waiting Time of Food Service on Customers' Satisfaction | ||
| Minia Journal of Tourism and Hospitality Research MJTHR | ||
| Volume 1, Issue 1, June 2016, Pages 247-251 PDF (395.2 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/mjthr.2016.262117 | ||
| Authors | ||
| Mohamed T. A. Abdelmawgoud* 1; Abdelbary A. A. Dawood2; Mohamed H. B. Moussa3 | ||
| 1Lecturer at the Department of Hotel Management, Faculty of Tourism and Hotels, Minia University | ||
| 2Professor at the Department of Hotel Management, Faculty of Tourism and Hotels, Minia University | ||
| 3Professor at the Department of Hospitality Management, Faculty of Tourism and Hotels, Helwan University | ||
| Abstract | ||
| The purpose of this study is to investigate the impact of waiting time on customers' satisfaction in order to define the factors of critical waiting time to achieve customers' satisfaction. The study's objectives are the definition of the causes of the prolonged waiting time, the correlation of the service waiting-time to customers' satisfaction, the definition of the critical waiting time, the assessment of the optimal operation time standards for sequence of service and the assessment of the effective waiting-time management techniques. | ||
| Keywords | ||
| Prolonged Waiting Time; Food Service; Customers' Satisfaction | ||
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