The Effect of Governmental Training on Achieving the Training Process Objectives in the Hospitality Industry | ||
| Pharos International Journal of Tourism and Hospitality | ||
| Article 4, Volume 2, Issue 1, February 2023, Pages 33-40 PDF (249.25 K) | ||
| DOI: 10.21608/pijth.2023.287374 | ||
| Author | ||
| Abd Elwhab Morsi | ||
| The Office of the Ministry of Tourism and Antiquities in Alexandria | ||
| Abstract | ||
| The quality and quantity of HR is an asset to any organization, and as a result, training in general has become an issue that has to be faced by every organization. This study, therefore, sought to determine the effect of governmental training on achieving the training process objectives in the hospitality industry, an evaluation study in 5- & 4-stars hotels in Alexandria as a case study. The research was intended to determine the role and effect of government training on employees, with an emphasis on the lower and middle-level staff and the HR hotel managers, who were randomly selected. Two questionnaires were designed using structured questions to collect primary data from employees of participation hotels. Personal interviews were held with some management staff of the organizations. The results indicated that hotels' employees may not be well informed about training and development programs in the organization. Most of the employees were of the view that training and development were effective tools for both personal and organizational success. The findings revealed that training practices, methods and activities at hotels are not in line with the best practices regarding the planned and systematic nature of the training process as is generally known. | ||
| Keywords | ||
| Strategic Human Resource Management; American Hotels & Lodging Association; Food and Beverage; HACCP; Sales and Marketing | ||
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