El kaseer, N., Kassem, A., Abo Habieb, E., Eltantawy, A. (2022). Factors Affecting Application of Total Quality Management Activities at Oncology Center Mansoura University. test, 9(2), 223-235. doi: 10.21608/mnj.2022.295575
Nashwa El kaseer; Awatef Kassem; Eltahra Abo Habieb; Ahmed Eltantawy. "Factors Affecting Application of Total Quality Management Activities at Oncology Center Mansoura University". test, 9, 2, 2022, 223-235. doi: 10.21608/mnj.2022.295575
El kaseer, N., Kassem, A., Abo Habieb, E., Eltantawy, A. (2022). 'Factors Affecting Application of Total Quality Management Activities at Oncology Center Mansoura University', test, 9(2), pp. 223-235. doi: 10.21608/mnj.2022.295575
El kaseer, N., Kassem, A., Abo Habieb, E., Eltantawy, A. Factors Affecting Application of Total Quality Management Activities at Oncology Center Mansoura University. test, 2022; 9(2): 223-235. doi: 10.21608/mnj.2022.295575

Factors Affecting Application of Total Quality Management Activities at Oncology Center Mansoura University

Mansoura Nursing Journal
Volume 9, Issue 2, July 2022, Pages 223-235    PDF (751.02 K)
Document Type: Original Article
DOI: 10.21608/mnj.2022.295575
Authors
Nashwa El kaseer1; Awatef Kassem1; Eltahra Abo Habieb1; Ahmed Eltantawy2
1Nursing Administration, Faculty of Nursing, Mansoura University, Egypt
2Internal Medicine, Faculty of Medicine, Mansoura University, Egypt
Abstract
Background: Nowadays, the ability to deliver excellent quality to customers is key to an organization’s survival and
global competitiveness. Essentially, delivering excellent quality increases customer satisfaction and enhances the
productivity of institutions. The implementation of quality improvement initiatives, such as Total Quality Management
(TQM), is one way that organizations are seeking to deliver quality services to customers. Aim: the study aimed to
assess factors affecting application of total quality management activities at Oncology Center Mansoura University.
Method: A descriptive research design was utilized to conduct this study on 239 nursing staff working at Oncology
Center Mansoura University using one tool as: total quality management activities Questionnaire. Results: The results
indicated that more than tow third of nursing staff had moderate agreement score about factors affecting application of
total quality management activities. Method used for quality indicators measurement was found the highest and ranked
first. Whereas Financial and moral incentives was significantly the lowest and ranked last one. That there was highly
statistically significant positive relationship between nurses 'perception for overall score related to factors affecting
application of total quality management activities.Recommendation: Hospital manager sustain more flexible
remuneration and reward systems to promote nursing staff satisfaction. Hospital manager should provide open channels
of communication between top management and nursing staff and providing them with feedback on progress.
 
Keywords
total quality management; Factors; Implementation
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