Shehata, H., Ibrahim, E., El Lassy, R., Eldemrdash, D. (2023). Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate. test, 1(1), 21-34. doi: 10.21608/dsnj.2023.300244
Hend Salah Shehata; Enas Mohamed Ibrahim; Reem Bassiouny El Lassy; Doaa Ali Eldemrdash. "Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate". test, 1, 1, 2023, 21-34. doi: 10.21608/dsnj.2023.300244
Shehata, H., Ibrahim, E., El Lassy, R., Eldemrdash, D. (2023). 'Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate', test, 1(1), pp. 21-34. doi: 10.21608/dsnj.2023.300244
Shehata, H., Ibrahim, E., El Lassy, R., Eldemrdash, D. Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate. test, 2023; 1(1): 21-34. doi: 10.21608/dsnj.2023.300244

Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Damanhour Scientific Nursing Journal
Article 3, Volume 1, Issue 1, June 2023, Pages 21-34    PDF (512.86 K)
Document Type: Original Article
DOI: 10.21608/dsnj.2023.300244
Authors
Hend Salah Shehata1; Enas Mohamed Ibrahim2; Reem Bassiouny El Lassy2; Doaa Ali Eldemrdash3
1Student of Master's Degree in Community Health Nursing, Faculty of Nursing, Damanhour University
2Professor of Community Health Nursing, Faculty of Nursing, Damanhour University
3Assistant professor of Nursing Education Department, Faculty of Nursing, Damanhour University
Abstract
Background. Worldwide, the crucial factor in determining the quality of care and health outcomes was seen in clients'/patients' satisfaction. It is also a reliable indicator of the quality of any healthcare services. The aim of the study is to evaluate the client's satisfaction about the quality of family healthcare services in El-Beheira Governorate. Materials and Methods: design: Descriptive research design will be used to conduct this study. Setting: The study was conducted in governmental family health centers in El-Beheira governorate affiliated with the Ministry of Health. Subjects:clients (600) who attended the studied family health centers. Sampling: A multistage sampling technique was used to select the required sample. One tool was used: Clients' satisfaction with family healthcare services structured interview schedule. Results: With respect to the client’s satisfaction about quality of FHC services (structure, process, and general quality), the highest percentages of the clients had a low level of satisfaction. Based on the findings of the present study, it could be concluded that the studied patients reported a low level of satisfaction related to the quality of FHC for structure, process, and outcome especially in Damanhour district. Recommendations: the MOH should ensure that there are appropriate means for monitoring and evaluation of primary healthcare services presenting in all family healthcare centers and units.
Keywords
Client satisfaction; Family health centers; Primary health care; Quality of FHC services
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