التخطيط الاستراتيجي للجودة في التعليم العالي بالکويت مدخل للتطوير الأکاديمي

مراجع البحث:

1. دیلور، جاک  (1996)، الیوطوبیا الضروریة، التعلیم ذلک الکنز المکنون، تقریر مقدم إلى الیونسکو من اللجنة الدولیة المعنیة بالتربیة للقرن الحادی والعشرین، الیونسکو، مرکز الکتب الأردنی.
2. عبد الرحمن (2004) منهج الإدارة العلیا : التخطیط الاستراتیجی والتفکیر الإبداعی- إعداد خبراء مرکز الخبرات المهنیة للإدارة «بمیک». ط3، القاهرة: مرکز الخبرات المهنیة للإدارة «بمیک».  McCune, Shirley .D. التخطیط الاستراتیجی فی التعلیم (دلیل التربویین). ترجمة فهد إبراهیم الحبیب، القاهرة: الدار العربیة للنشر والتوزیع، 1995م/1416هـ.
    الزهرانی، سعد عبد الله بردی (1416هـ)  التخطیط الاستراتیجی لمؤسسات التعلیم العالی. مکة المکرمة: مرکز البحوث التربویة والنفسیة بجامعة أم القرى، 1416هـ.
3. مکتب التربیة العربی لدول الخلیج (1992): قسم السیاسة التربویة والتخطیط، عملیة التخطیط التربوی، الیونسکو.
4. رزق، فتحی مصطفى (1998): التخطیط للوفاء باحتیاجات وزارة التربیة والتعلیم من معلمی اللغات الأجنبیة بالمرحلة الابتدائیة، المرکز القومی للبحوث التربویة والتنمیة، القاهرة.
   1. Abdullah, F. (2006). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence and Planning, 24 (1), 31-47.
   2. Al-Turki, U., & Duffuaa, S. (2003). Performance measures for academic departments. International Journal of Educational Management, 17 (7), 330-338.
   3. Anzoise, E. (2005). The senior administrators and department chairs’ perspective of the accreditation process in Schools of Engineering-The case of the Universidad Tecnológica Nacional in the Argentine Republic. PhD dissertation, University of Pittsburgh, United States--Pennsylvania. Retrieved from ProQuest Dissertations & Theses: Full Text. (Publication No. AAT 3223940).
   4. Ashworth, A., & Harvey, R.C. (1994). Assessing Quality in Further and Higher Education. PA: Jessica Kingsley Publishers.
   5. Avdjieva, M., & Wilson, M. (2002). Exploring the development of quality in higher education. Managing Service Quality, 12 (6), 372-383.
   6. Babiker, A.B. (2007). Quality assurance and accreditation in the Arab region. In GUNI Higher Education in the World 2007: Accreditation for Quality Assurance: What is at Stake? New York, NY: Palgrave Macmillan.
   7. Badri, M., & Abdulla, M. (2004). Awards of excellence in institutions of higher education: An AHP approach. International Journal of Educational Management, 18 (4), 224-242.
   8. Barnes, B.R. (2006). Analyzing service quality: The case of post-graduate Chinese students. Leeds University Business School Working Paper, 1 (1), 1-31.
   9. Becket, N., & Brookes, M. (2008). Quality management practice in higher education: What quality are we actually enhancing? Journal of Hospitality, Leisure, Sport and Tourism Education, 7 (1), 40-54.
   10. Bellingham, L. (2008). Quality assurance and the use of subject level reference points in the UK. Quality in Higher Education, 14 (3), 265-276.
   11. Bennett, D.C. (2001). Assessing quality in higher education. Liberal Education, 87 (2), 65-76.
   12. Bergquist, W.H. (1995). Quality through Access, Access with Quality: The New Imperative for Higher Education. CA: Jossey-Bass Publishers.
   13. Bogue, E., Creech, J., & Folger, J. (1993). Assessing Quality in Higher Education: Policy Actions in SREB States. Atlanta, GE: Southern Regional Education Board.
   14. Bornman, G.M. (2004). Program review guidelines for quality assurance in higher education: A South African perspective. International Journal of Sustainability in Higher Education, 5 (4), 372-383
   15. Bowden, J., & Marton, F. (1998). The University of Learning: Beyond Quality and Competence in Higher Education. London: Kogan Page.
   16. Bowden, R. (2000). Fantasy higher education: University and college league tables. Quality in Higher Education, 6 (1), 41-60.
   17. Brochado, A. (2009). Comparing alternative instruments to measure service quality in higher education. Quality Assurance in Education, 17 (2), 174-190.
   18. Brookes, M., & Becket, N. (2007). Quality management in higher education: A review of international issues and practice. International Journal of Quality and Standards, 3 (1), 25-46.
   19. Brooks, R.L. (2005). Measuring university quality. The Review of Higher Education, 29 (1), 1-21.
   20. Brown, R. (2004). Quality Assurance in HigherEducation: The UK Experience since 1992. London/New York, RoutledgeFalmer.
   21. Burrows, A., & Harvey, L. (1992). Defining quality in higher education: The stakeholder approach. Paper Presented at the AETT Conference on Quality in Education, 6-8th April, University of York, UK.
   22. Calabrese, R.L. (2003). The ethical imperative to lead change: Overcoming the resistance to change. International Journal of Education Management, 17 (1), 7-13.
   23. Cartwright, M.J. (2007). The rhetoric and reality of ‘quality’ in higher education: An investigation of staff perceptions of quality in post-1992 universities. Quality Assurance in Education, 15 (3), 287-301.
   24. Cheng, Y., & Tam, W. (1997). Multi-models of quality in education. Quality Assurance in Education, 5 (1), 22-31.
   25. Chun, M. (2002). Looking where the light is better: A review of the literature on assessing higher education quality. Peer Review, 5, 56-73.
   26. Commonwealth Higher Education Management Service (CHEMS). (1998). Benchmarking in Higher Education: An International Review. London: The Author.
   27. Cruickshank, M. (2003). Total quality management in the higher education sector: A literature review from an international and Australian perspective. TQM and Business Excellence, 14 (10), 1159-1167.
   28. Cullen, J., Joyce, J., Hassall, T., & Broadbent, M. (2003). Quality in higher education: From monitoring to management. Quality Assurance in Education, 11 (1), 5-14.
   29. Damme, D. V. (2001). Quality issues in the internationalization of higher education. Higher Education, 41, 415-441.
   30. Davis, J.M. (2003). The use of performance indicator systems in public higher education. PhD dissertation, College of William and Mary, VI.
   31. Deming, W.E. (1986). Out of the Crisis. Cambridge. MA: MIT Center for Advanced Engineering Study.
   32. Dill, D.D. (1997). Accreditation, assessment, anarchy? The evolution of academic quality assurance policies in the United States. In J. Brennan, P. De Vries, & R. Williams, (Eds.), Standards and Quality in Higher Education (pp. 15-43). London: Jessica Kingsley.
   33. Dill, D.D. (2000). Is there an academic audit in your future? Reforming quality assurance in US higher education. Change, 32 (4), 127-154.
   34. Dill, D.D. (2003). The Regulation of Academic Quality: An Assessment of University Evaluation Systems with Emphasis on the United States. North Carolina, NC: University of North Carolina at Chapel Hill.
   35. Dill, D.D., & Soo, M. (2004). Transparency and quality in higher education markets. In P. Teixeira, B. Jongbloed, D.D. Dill & A. Amaral (Eds.), Markets in Higher Education: Rhetoric or Reality? (pp. 61-85). Dordrecht, The Netherlands: Kluwer.
   36. Doherty, G. (2008). On quality in education. Quality Assurance in Education, 16 (3), 255-265.
   37. Dometrius, N.C., Hood, M.V., III, Shirkey, K.A., & Kidd, Q. (1998). Bugs in the NRC’s doctoral program evaluation data: From mites to hissing cockroaches. Political Science and Politics, 31 (4), 829-835.
   38. Donald, J.G., & Denison, D.B. (2001). Quality assessment of university students: Student perceptions of quality criteria. The Journal of Higher Education, 72 (4), 123-145.
   39. Eaton, K.A., Reynolds, P.A., Mason, R., & Cardell, R. (2008). Assuring quality. British Dental Journal, 205 (3), 145-150.
   40. El-Khawas, E. (2001). Accreditation in the United States: Origins, Developments and Future Prospects. Paris: IIEP-UNESCO.
   41. Eriksen, S.D. (1995). TQM and the transformation from an elite to a mass system of higher education in the UK. Quality Assurance in Education, 3 (1), 14-29.
   42. European Association for Quality Assurance in Higher Education (EAQAHE). (2005). Standards and Guidelines for Quality Assurance in the European Higher Education Area. Helsinki, Finland: ENQA.
   43. Filippakou, O., & Tapper, T. (2008). Quality assurance and quality enhancement in higher education: Contested territories? Higher Education Quarterly, 62 (1/2), 84-100.
   44. Gola, M. (2005). Quality assurance in engineering education on a national and European scale. Journal of Higher Education Policy andManagement, 30 (4), 423-430.
   45. Gray, P.J., & Banta, T.W. (Eds.). (1997). The Campus-Level Impact of Assessment: Progress Problems and Possibilities. San Francisco, CA: Jossey-Bass.
   46. Green, D. (1994). What is Quality in Higher Education? Buckingham, UK: SRHE & Open University Press.
   47. Gvaramadze, I. (2008). From quality assurance to quality enhancement in the European higher education area. European Journal of Education, 43 (4), 443-455.
   48. Hämäläinen, K., et al. (2001). Institutional Evaluations in Europe. Helsinki, Finland: ENQA.
   49. Hargreaves, J., & Christou, A. (2002). An institutional perspective on QAA subject benchmarking. Quality Assurance in Education, 10 (3), 187-191.
   50. Harvey, L. (2001). “The end of quality?” Keynote speech Presented at the Sixth Quality in Higher Education Seminar, Birmingham, UK, 25-26th May, 2001.
   51. Harvey, L. (2005). A History and critique of quality and evaluation in the UK. Quality Assurance in Education, 13 (4), 263-276.
   52. Harvey, L., & Green, D. (1993). Defining quality. Assessment and Evaluation in Higher Education, 18 (1), 125-143.
   53. Harvey, L., & Knight, P.T. (1993). Transforming Higher Education Quality. Buckingham, UK: Society for Research in Higher Education & Open University Press.
   54. Harvey, L., & Newton, J. (2004). Transforming quality evaluation. Quality in Higher Education, 10 (2), 149–65.
   55. Haworth, J.G., & Conrad, C.F. (1997). Emblems of Quality in Higher Education: Developing and Sustaining High Quality Programs. Boston, MA: Allyn and Bacon.
   56. Herr, J. (2003). Meeting The challenge: Instructional Improvement in The community college , unpublished Master dissertation , State University of New York .
   57. Hinaga, T. (2004). Networking of quality assurance agencies in the Asia-Pacific region and the role of Japan University Accreditation Association. Quality in Higher Education, 10 (1), 37-41.
   58. Hofmann, S. (2006). Mapping External Quality Assurance in Central and Eastern Europe. Helsinki, Finland: ENQA and CEEN.
   59. Hossler, D. (2000). The problem with college rankings. About Campus, 5 (1), 20-24.
   60. Houston, D. (2008). Rethinking quality and improvement in higher education. Quality Assurance in Education, 16 (1), 61-79.
   61. Ilizaliturr Banavides & G. Luis and R. Vicente Arredcendo: “Toward A New Concept of Educational Planning, and How to improve it in Practice, Paper presented at the UNESCO International Congress, Planning and Management of Educational Development, (ERIC 331760), 1991.
   62. Jackson, N. (1996). Internal academic quality audit in UK higher education: Part I–Current practice and conceptual frameworks. Quality Assurance in Education, 4 (4), 37-46.
   63. Jang, J. (2009). Analysis of the relationship between internationalization and the quality of higher education. PhD dissertation, University of Minnesota, United States--Minnesota. Retrieved from ProQuest Dissertations & Theses: Full Text. (Publication No. AAT 3349779).
   64. Kaplan, R.S., & Norton, D.P. (2001). The Strategy-Focused Organization. Boston, MA: Harvard Business School Press.
   65. Kaplan, R.S., & Norton, D.P. (2004). Strategy Maps. Boston, MA: Harvard Business School Press.
   66. Kettunen, J. (2008). A conceptual framework to help evaluate the quality of institutional performance. Quality of Education, 16 (4), 322-332.
   67. Knight, J. (1999). Internationalization of higher education. In Knight, J., & de Wit, H. (Eds.). Quality and Internationalization in Higher Education. Paris: Organization for Economic Cooperation and Development (OECD).
   68. Knight, J. (2001). Monitoring the quality and progress of internationalization. Journal of Studies in International Education, 5 (3), 228-243.
   69. Koslowski III, F.A. (2006). Quality and assessment in context: A brief review. Quality Assurance in Education, 14 (3),             277-288.
   70. Kuh, G.D. (2001). Assessing what really matters to student learning. Change, 33 (3), 10-17.
   71. Lagrosen, S., Seyyed-Hashemi, R., & Leitner, M. (2004). Examination of the dimensions of quality in higher education. Quality Assurance in Education, 12 (2), 61-69.

1. Lategan, L.O. (1997). Defining quality for South African universities. In A. H. Strydom, L.O. Lategan, & A. Muller (Eds). Enhancing Institutional Self-Evaluation and Quality in South African Higher Education: National and International Perspectives. Bloemfontein, South Africa: Unit for Research into Higher Education.
2. Law, D.C. (2010). Quality assurance in post-secondary education. Quality Assurance in Education, 18 (1), 64-77.
3. Lemaitre, M. (2004). Development of external quality assurance schemes: An answer to the challenges of highereducation evolution. Quality in Higher Education, 10 (2), 89-99.
4. Lenn, P.M. (2004). Strengthening World Bank support for quality assurance and accreditation in higher education in East Asia and the Pacific. Paper Presented at the Second Global Forum on International Quality Assurance, Accreditation and the Recognition of Qualification in Higher Education, UNESCO, Paris, 28-29th June, 2004.
5. Liston, C. (1999). Managing Quality and Standards. Buckingham, UK: Open University Press.
6. Marshall, S.J. (1998). Professional development and quality in higher education institutions of the 21st century. Australian Journal of Education, 42 (3), 321-334.
7. Martens, E., & Prosser, M. (1998). What constitutes high quality teaching and learning and how to assure it? Quality Assurance in Education, 6 (1), 28-36.
8. Martin, M., & Stella, A. (2011). External Quality Assurance: Options for Higher Education Managers (5 Vol.). Paris: IIEP-UNESCO.
9. Mizikaci, F. (2006). A systems approach to program evaluation model for quality in higher education. Quality Assurance in Education, 14 (1), 37-53.
10. Mok, K.-H. (2005). The quest for world class university: Quality assurance and international benchmarking in Hong Kong. Quality Assurance in Education, 13 (4), 277-304.
11. Mulford, B., & Silins, H. (2003). Leadership for organizational learning and improved student outcomes–What do we know? Cambridge Journal of Education, 33 (2), 175-195.
12. O’Neill, M.A., & Palmer, A. (2004). Importance-performance analysis: A useful tool for directingcontinuous quality improvement in higher education. Quality Assurance in Education, 12 (1), 39-52.
13. Oldfield, B., & Baron, S. (1998). Is Servicescape Important to Student Perceptions of Service Quality? Manchester, UK: Manchester Metropolitan University Press.
14. Parri, J. (2006). Quality in higher education. VADYBA Management, 2 (11), 107-111.
15. Pascarella, E.T. (2001). Identifying excellence in undergraduate education: Are we even close? Change, 33 (3), 19-23.
16. Patrick, W.J., & Stanley, E.C. (1998). Teaching and research quality indicators and the shaping of higher education. Research in Higher Education, 39 (1), 19-41.
17. Phelps, M. (2001). Accreditation and the Quality Assurance System for Higher Education. Manila, The Philippines: Asian Development Bank & World Bank.
18. Popli, S. (2005). Ensuring customer delight: A quality approach to excellence in management education. Quality in Higher Education, 11 (1), 17-24.
19. Pounder, J. (1999). Institutional performance in higher education: Is quality a relevant concept? Quality Assurance in Education, 7 (3), 56-163.
20. Revelo, R.J., & Hernandez, A.C. (2003). The National Accreditation System in Colombia: Experiences from the National Council of Accreditation (CAN). Paris: IIEP-UNESCO.
21. Richardson, R.C., & Skinner, E.F. (1991). Achieving Quality and Diversity: Universities in a Multicultural Society. New York, NY: Macmillan Publishing, Co.
22. Ros, S. (2010). Implementing quality assurance at Royal University of Phnom Penh, Cambodia: Perceptions, practices and challenges. PhD dissertation, Northern Illinois University, United States--Illinois. Retrieved from ProQuest Dissertations & Theses: Full Text. (Publication No. AAT 3439629).
23. Ruben, B.D. (1995). Quality in Higher Education. New Brunswick, NJ: Transaction Publishers.
24. Silimperi, D.R., Franco, L.M., Van Zanten, T.V., & Macaulay, C. (2002). A framework for institutionalizing quality assurance. International Journal for Quality in Health Care, 14 (1), 67-73.
25. Sims, S.J., & Sims, R.R. (Eds.). (1995). Total Quality Management in Higher Education: Is It Working? Why or Why Not? Westport, CO: Praeger Publishers.
26. Srikanthan, G., & Dalrymple, J. (2002). Developing a holistic model for quality in higher education. Quality in Higher Education, 8 (3), 216-224.
27. Srikanthan, G., & Dalrymple, J. (2003). Developing alternative perspectives for quality in higher education. International Journal of Educational Management, 17 (3) 126-136.
28. Srikanthan, G., & Dalrymple, J. (2004). A synthesis of a quality management model for education in universities. International Journal of Educational Management, 18 (4), 266-279.
29. Stein, F.R. (1999). The Next Phase of Total Quality Management. New York, NY: Marcel Dekker, Inc.
30. Stella, A. (2002). External Quality Assurance in Indian Higher Education: Case Study of the National Assessment and Accreditation Council (NAAC). Paris: IIEP-UNESCO.
31. Stella, A. (2004). Quality Assurance Mechanisms in Higher Education in the Asia-Pacific. Paris: UNESCO Higher Education Division.
32. Stella, A. (2009). Impact of external quality assurance on equity issues in higher education: The case of the Australian Universities Quality Agency. In: M. Martin (Ed.), Equity and Quality Assurance: A Marriage of Two Minds. Paris: IIEP-UNESCO.
33. Tam, M. (2002). University impact on student growth: A quality measure? Journal of Higher Education Policy and Management, 24 (2), 211-218.
34. Tam, M. (2006). Assessing quality experience and learning outcomes. Part I: Instrument and analysis. Quality Assurance in Education, 14 (1), 175-87.
35. Taylor, Neil, Vlaardingerbroek-Barand: “Pacific Elementary Science, A Case Study of Educational Planning for small Developing Nations”, International Journal of Educational Reform, Vol. 9, No. 2, UNESCO, 2000.
36. Temponi, C. (2005). Continuous improvement framework: Implications for academia. Quality Assurance in Education, 13 (1), 17-36.
37. Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: An empirical study. Quality Assurance in Education, 18 (3), 227-244

1. UNESCO. (2002). Report of the Experts’ Meeting on Indicators of Quality and Facilitating Academic Mobility through Quality Assurance Agencies. UNESCO-Bangkok & National Assessment and Accreditation Council (NAAC), India.
2. Van der Wende, M. (1999). Quality assurance of internationalisation and internationalisation of quality assurance. In J. Knight, & H. de Wit (Eds.), Quality and Internationalization in Higher Education. Paris: Organization for Economic Cooperation and Development (OECD).
3. Vlăsceanu, L., Grünberg, L., & Pârlea, D. (2007). Quality Assurance and Accreditation: A Glossary of Basic Terms and Definitions. Bucharest, Romania: UNESCO-CEPES.
4. Vroeijenstijn, T. (2003). Similarities and differences in accreditation: Looking for a common framework. A Working Paper Prepared for the Workshop on the Establishment of a European Consortium for Accreditation, 12-13th June, 2003, The Hague-The Netherlands.
5. Watty, K. (2003). When will academics learn about quality? Quality in Higher Education, 9 (3), 213-220.
6. Welsh, J., & Dey, S. (2002). Quality measurement and quality assurance in higher education. Quality Assurance in Education, 10 (1), 17-25.
7. Woodhouse, D. (1999). Quality and quality assurance. In H. de Wit, J. Knight & OECD (Eds.), Quality and Internationalisation in Higher Education (pp. 29-43). Paris: Organisation for Economic Co-operation and Development (OECD).
8. Yorke, M. (2002). Subject benchmarking and the assessment of student learning. Quality Assurance in Education, 10 (2), 155-171.
9. Zechlin, L. Strategic Planning in Higher Education, International Encyclopedia of Education (Third Edition), 2010, P. 260.