THE RELATIONSHIP BETWEEN JOB SATISFACTION OF HEALTHCARE WORKERS AND THE PATIENTS’ SATISFACTION WITH THE QUALITY OF HEALTH SERVICES A FIELD STUDY IN ARMED FORCES HOSPITAL IN JAZAN | ||
| مجلة المعهد العالي للدراسات النوعية | ||
| Volume 3, Issue 16, July 2023, Pages 5017-5089 PDF (1.16 M) | ||
| Document Type: البحوث والدِّراسات. | ||
| DOI: 10.21608/hiss.2023.333752 | ||
| Authors | ||
| أ.د.خديجة خالد عنقاوي; خلود محمد يحيى معافا | ||
| FACULTY OF ECONOMICS AND ADMINISTRATION-KING ABDULAZIZ UNIVERSITY | ||
| Abstract | ||
| Background: Every healthcare business today is focused on reaching and maintaining the highest levels of patient satisfaction. Job satisfaction is critical for enhancing staff efficiency and motivation among healthcare employees. The level of satisfaction gives an accurate assessment of the services supplied in relation to the patient's expectations and objectives. As a result, patient satisfaction is one of the most significant aspects of healthcare quality. Aim: The current study aimed to examine the relationship between healthcare workers' job satisfaction and patients' satisfaction with the quality of healthcare services at Armed Forces Hospital in Jazan, Saudi Arabia. Methods: Following the quantitative research design’s approach, two validated questionnaires were used and distributed among 247 healthcare workers and 382 patients. Results: The findings of the current study revealed that the job satisfaction of healthcare staff was 71.2%, and for all patients was 75.8%. Also, the degree of satisfaction of patients (3.79±0.823) was higher than that of healthcare workers (3.56±0.657). The results also indicated that male healthcare workers had a higher level of satisfaction than females, and no statistically significant difference was found in the satisfaction across participants with different years of experience. In addition, patients were highly pleased with nursing care during their stay, followed by the workers' courtesy during their admission to the hospital or discharge. Patients were less satisfied with diagnosis and therapy services. Conclusion: Based on these results, there are some of recommendations that might help increase the quality of service including: Saudi hospitals should do additional efforts to improve the healthcare workers' satisfaction as much as possible to ensure high-quality healthcare services that lead to patient satisfaction. | ||
| Keywords | ||
| Job satisfaction; healthcare workers; patient’s satisfaction; Jazan | ||
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