Evaluation of Hotel Services in Mansoura University Guest House | ||
| Egyptian Journal of Tourism and Hospitality | ||
| Volume 23, Issue 2, August 2016, Pages 94-113 PDF (495.82 K) | ||
| DOI: 10.21608/ejth.2016.333991 | ||
| Abstract | ||
| This study aims to evaluate the quality of hotel services provided to customers in Mansoura University guest house through investigation how customers perceived these services. In order to achieve this objective, a self-administrated questionnaire was developed and directed to random sample of customers. A total of 100 questionnaires were randomly distributed among them; only 92 forms (92%) were valid to analysis. The obtained results indicated that 45.7 were unsatisfied with the quality of services provided, 31.5% were neutral and on other hand, 22.8% were satisfied. Based upon the findings, some recommendations were suggested to improve hotel services provided in the investigated property. | ||
| Keywords | ||
| guest house; customer satisfaction; Hospitality services | ||
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