Staff Nurses' Burnout and Job Satisfaction and its Relation to Patients' Satisfaction in Port Said Hospitals | ||
| Port Said Scientific Journal of Nursing | ||
| Article 10, Volume 6, Issue 1, June 2019, Pages 177-197 PDF (484.34 K) | ||
| DOI: 10.21608/pssjn.2019.35076 | ||
| Author | ||
| Hanaa Mohamed Abdelsalam* | ||
| Nursing Administration – Faculty of Nursing - Port Said University | ||
| Abstract | ||
| Background: Burnout remains a significant concern in nursing, affecting both nurses and patients. The stressful nature of nursing profession can lead to job dissatisfaction and burnout. Aim: This study is aimed to measure staff nurses' burnout, job satisfaction and their relation to patient satisfaction in Port Said hospitals. Design: A descriptive correlational research design was conducted in this study. Sample: The subjects of this study consisted of two groups: First group : nurses, they were (310) nurses from the selected hospitals. Second group: patients, they were (116) patients from the selected hospitals. Tools: Data were collected using a questionnaire sheet containing three tools, first tool Maslach burnout inventory, second tool job satisfaction scale, and finally patient satisfaction questionnaire sheet. Results: The study results revealed that more than half of total nurses (59.52%) were burned out in both studied hospitals, nearly half of total nurses (43.49%) were dissatisfied with job in both studied hospitals. Conclusion: There was a statistically significant negative correlation between total burnout, total job satisfaction, and patients' satisfaction levels at both of the studied hospitals. Recommendations: The study recommended to provide measures to reduce the workload on nurses and appropriate interventions should be conducted including their salary and improving work condition. | ||
| Keywords | ||
| Burnout; Job Satisfaction; patient satisfaction | ||
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