Impact of Leadership Style on Employee Job Satisfaction in the Hospitality Industry | ||
| International Journal of Heritage, Tourism and Hospitality | ||
| Article 1, Volume 13, Issue 1, March 2019, Pages 1-12 PDF (414.86 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/ijhth.2019.35101 | ||
| Author | ||
| Maher Fouad | ||
| Abstract | ||
| The purpose of this study was to examine the impact of leadership style on employee job satisfaction in the hospitality industry.The data were collected using a self-administered questionnaire adapted from Gadot (2007), Manning, and Curtis (2009). The questionnaire was distributed to 300 non-managerial employees working in the food and beverage divisions of five-star hotels. The results of this study reveal that self-development and promotion, pay and reward systems, empowerment and recognition, and appraisal systems are important factors for employee job satisfaction. Furthermore, the study finds a significant positive relationship between the transactional, transformational, and laissez-faire leadership styles and employee job satisfaction. However, the autocratic leadership style has a negative effect on job satisfaction. The current study demonstrates a significant relationship between employee job satisfaction and leadership style; thus, implementing an appropriate leadership strategy can enhance employee job satisfaction and prevent employee turnover in the hospitality industry. The findings can be used as a tool in human resource management to focus on leaders’ behaviours with their employees and the level of employees’ satisfaction. | ||
| Keywords | ||
| Leadership styles; Job Satisfaction; laissez-faire style; autocratic style; ransformational style; transactional style | ||
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