The Development of Night Manager Skills In The Kingdom Of Saudi Arabia Hotels (As applied to Three and Two Class Hotels in Riyadh City) | ||
| Egyptian Journal of Tourism and Hospitality | ||
| Volume 16, Issue 2, December 2010, Pages 148-156 PDF (1.63 M) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/ejth.2010.380167 | ||
| Abstract | ||
| This research focuses on developing the performance of the night managers in second and third class hotels in the city of Riyadh, Saudi Arabia through their dealing with inside and outside hotel guests in the night-shift in addition to dealing with staff in various departments. The hotel industry refers to the phenomenon as a general weakness in the skills they have and is therefore reflected in the quality of services provided to guests with regard to late check- in to the hotel or when rooming with exercise of the various aspects of activities in various departments of the hotel until their departure. The problems that appear during this require analyzing the weaknesses and ways to remedy them through intensive courses on management skills and up-to date hospitality training. | ||
| Keywords | ||
| Development; Night Manager; Skills; Hotels | ||
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