The Impact of the Relationship between Organizational Intelligence and Perceived Organizational Support on the Quality of Health Services | ||
| مجلة البحوث التجارية المعاصرة | ||
| Article 7, Volume 36, Issue 2, June 2022, Pages 55-72 PDF (466.51 K) | ||
| DOI: 10.21608/sjcp.2022.419763 | ||
| Author | ||
| Alaqla Mohammed Farag* | ||
| Taif University College of Business Administration Associate Professor | ||
| Abstract | ||
| In the current fast-changing digital technology age, attention has been directed towards developing capabilities of employees and work efficiency. This study aims to examine the effect of the relationship between organizational intelligence and perceived organizational support among employees on the quality of health services in the health sector in Saudi Arabia. This study adopts a descriptive and analytical research design. To collect the primary data, a survey questionnaire was used as the main research instrument. The respondents were divided into four categories, including doctors, nurses, the managers of medical departments, and employees in the selected health institutions. Secondary data were gathered from various sources, including magazines and periodicals, published studies and unpublished theses, and relevant statistical reports. The results showed that there is a statistically significant relationship between organizational intelligence and perceived organizational support in the studied Saudi health institutions. The results also showed that the respondents positively perceived the quality of health services in these institutions. This means that the respondents have a positive relationship with the Saudi health institution, and they have the sense of being proud of it. Moreover, there is a positive effect of the relationship between organizational intelligence and perceived organizational support on the quality of health services in the selected health institutions in Saudi Arabia. The study recommended further improvements in the infrastructure and the level of the interior organization streamlining. Also, related international standards should be considered to enhance the quality of health services in the health sector in Saudi Arabia. | ||
| Keywords | ||
| Human performance; Quality Assurance; Service Reliability; Saudi Health Sector; Organizational Structure | ||
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