Analyzing the Factors Influencing Employee Turnover in Egyptian Travel Agencies Category A and Its Impact on Employee Satisfaction | ||
| Minia Journal of Tourism and Hospitality Research MJTHR | ||
| Volume 19, Issue 1, June 2025, Pages 62-85 PDF (644.42 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/mjthr.2025.362714.1193 | ||
| Authors | ||
| Mohamed Abdul-raouf Khalaf* 1; Mohamed Anter2; Omar Abo Alnour3 | ||
| 1Tourism Studies Department - Faculty of Tourism and Hotels - Minia Unverisity | ||
| 2tourism studies, tourism and hotels, Minia University, Minia, Egypt | ||
| 3Tourism Studies - Faculty of Tourism and Hotels - Minia University | ||
| Abstract | ||
| Employee turnover is a persistent challenge in the tourism industry, particularly within Egyptian travel agencies, where high attrition rates negatively impact operational efficiency, service quality, and financial stability. This research aims to analyze the key factors influencing employee turnover in Egyptian travel agencies category A and its impact on employee satisfaction by examining workplace conditions, career development opportunities, reward systems, and job satisfaction. A descriptive research methodology was adopted, utilizing surveys distributed to 154 employees across various travel agencies in Cairo, Alexandria, Hurghada, Luxor, and Aswan. The findings indicate that low wages, job dissatisfaction, lack of career advancement, and inadequate work-life balance are the primary drivers of turnover. Additionally, the study highlights the significant role of managerial support, workplace culture, and training programs in influencing employee retention. The results suggest that implementing competitive compensation structures, enhancing career development pathways, and fostering a positive work environment can significantly reduce turnover rates. Based on these insights, recommendations are provided for both the Egyptian Ministry of Tourism and Antiquities and travel agencies to implement strategic interventions that promote workforce stability and improve employee satisfaction. These measures are essential for sustaining the long-term growth and competitiveness of Egypt’s tourism sector. | ||
| Keywords | ||
| Employee Turnover; Tourism Industry; Travel Agencies Category A; Egypt | ||
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