Organizational Silence and its impact on the job satisfaction of employees in hotels | ||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||
| Article 13, Volume 15, Issue 2, 2018, Pages 135-143 PDF (469.47 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/jaauth.2018.47945 | ||
| Authors | ||
| Hanady Abu Al maaty; Sameh Fayyad* | ||
| Hotels Studies Department, Faculty of Tourism and Hotels, Suez Canal University | ||
| Abstract | ||
| The research aims to study the relationship between the organizational silence and job satisfaction of employees of Sharm El Sheikh Hotels and resorts, and to identify the types of organizational silence and its effects on the job satisfaction of employees. The field study was conducted using a survey questionnaire directed to a random sample of employees (at the food and beverages and the front office departments) at some 5-star hotels in Sharm el-Sheikh. The results showed that Acquiescent Silence and Defensive Silence have a negative effect on the job satisfaction, while Prosocial Silence has a positive effect. The study recommends to develop an effective system of communication between employees and their superiors in order to motivate employees to express their opinions and submit their suggestions for solving problems; to train employees on how to present their suggestions, opinions and work problems; and finally motivate employees to express their ideas by providing rewards (financial and material) for innovative ideas and suggestions that contribute to the development and improvement of performance at hotels. | ||
| Keywords | ||
| Organizational Silence; Acquiescent Silence; Defensive Silence; Job Satisfaction; Prosocial Silence | ||
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