الصمت التنظيمي في الفنادق المصرية: الأسباب والنتائج | ||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||
| Article 6, Volume 14, Issue 2, 2017, Pages 81-94 PDF (232.53 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/jaauth.2017.48133 | ||
| Authors | ||
| Ahmed Abd Al Qawi; Moataz bellah Farid | ||
| faculty of tourism and hotels, Suez Canal University | ||
| Abstract | ||
| This research paper aims at studying the phenomenon of organizational silence in the hotels’ sector, it types, reasons behind it and consequences. A questionnaire was used to collect data from a random sample of the 5-star hotels in Sharm El SheikhCity. The results showed: (1) the spread of organizational silence in hotels specially the defensive type; (2) no measures are adopted to overcome the negative consequences of this phenomenon. Recommended is the encouragement of organizational voice and listening to the opinions and suggestions of employees. | ||
| Keywords | ||
| Organizational Silence; Whistle Blowing; Acquiescence Silence | ||
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