Ahmed, H., Fahmy, H., Yousef, H., Morsy, S. (2016). Head Nurses Knowledge about Conflict Management Strategies, Mediation, and Negotiation Styles. test, 4(8), 11-18. doi: 10.21608/asnj.2016.60328
Hanaa Mohammed Ahmed; Hoda Diab Fahmy; Hala Ramzy Yousef; Sahar Mohamed Morsy. "Head Nurses Knowledge about Conflict Management Strategies, Mediation, and Negotiation Styles". test, 4, 8, 2016, 11-18. doi: 10.21608/asnj.2016.60328
Ahmed, H., Fahmy, H., Yousef, H., Morsy, S. (2016). 'Head Nurses Knowledge about Conflict Management Strategies, Mediation, and Negotiation Styles', test, 4(8), pp. 11-18. doi: 10.21608/asnj.2016.60328
Ahmed, H., Fahmy, H., Yousef, H., Morsy, S. Head Nurses Knowledge about Conflict Management Strategies, Mediation, and Negotiation Styles. test, 2016; 4(8): 11-18. doi: 10.21608/asnj.2016.60328

Head Nurses Knowledge about Conflict Management Strategies, Mediation, and Negotiation Styles

Assiut Scientific Nursing Journal
Article 2, Volume 4, Issue 8, August 2016, Pages 11-18    PDF (471.61 K)
Document Type: Original Article
DOI: 10.21608/asnj.2016.60328
Authors
Hanaa Mohammed Ahmed1; Hoda Diab Fahmy2; Hala Ramzy Yousef3; Sahar Mohamed Morsy3
1Assistant lecturer of Nursing Administration, Faculty of Nursing, Assuit University, Egypt.
2Professors of Community Health Nursing, Faculty of Nursing, Assuit University, Egypt.
3Assist. Professors of Nursing Administration, Faculty of Nursing, Assuit University, Egypt.
Abstract
Background: Conflict is the consequence of real or perceived differences in mutually exclusive goals, values, ideas, attitudes, beliefs, feelings, and actions. Aims: Assess of head nurses' knowledge about conflict management strategies, mediation and negotiation styles of conflict resolution. Study subject: It was included all head nurses working at the Main Assiut University Hospital (n=113). Study tools: included four tools to assess the studied head nurses' knowledge, such as personal characteristics tool, conflict management questionnaire tool, mediation style tool, and negotiation style tool. Results: the highest percentage of studied head nurses had low knowledge of all items of conflict management content and mediation & negotiation strategies. Conclusion: The majority of studied head nurses had low knowledge with regard to conflict management content, conflict resolution strategies and mediation & negotiation styles. Recommendation: Designing and implementing an educational program about mediation and negotiation styles of conflict resolution and providing courses about conflict management should be provided periodically, to help head nurses acquainted with the new knowledge.
Keywords
Conflict Management; Head Nurses; Mediation & Negotiation Styles
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