The all-inclusive services in tourism resorts and the relation between employees and customers satisfaction | ||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||
| Article 12, Volume 16, Issue 2, June 2019, Pages 104-118 PDF (1012.35 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/jaauth.2019.68499 | ||
| Authors | ||
| Mohamad Mohamad Salih1; Fares Abdullah Mohammed Madany2 | ||
| 1Faculty of Tourism and Hotels - 6th of October University | ||
| 2Sky Max Tours - Hurghada | ||
| Abstract | ||
| The strong competition has led hotels and resorts to adopt all-inclusive systems, to attract a large segment of customers (tourists)? The problem of the study is that most of the tourist resorts operating in Hurghada applied the all-inclusive system, which had a great effect on the internal community (workers) and the outside community (restaurants and cafeterias). The effect an extended to additional services such as taxi services, cafes, bars, bazaars, Banks) The study also recommends attention to the quality of food, which is reflected in the satisfaction of customers where the results showed that the quality of food less under the service system, foreign restaurants should pay attention to the local character of the food and drinks to attract tourists and try local food | ||
| Keywords | ||
| all-inclusive service; tourist satisfaction; employee satisfaction – Choosing the tourist resorts | ||
|
Statistics Article View: 382 PDF Download: 319 |
||
