Patients’ Satisfaction with Health Care Services in Southern Saudi Arabia | ||
| The Egyptian Journal of Hospital Medicine | ||
| Article 30, Volume 72, Issue 1, July 2018, Pages 3857-3860 PDF (308.36 K) | ||
| Document Type: Original Article | ||
| Abstract | ||
| Objective: To evaluate the level of patients’ satisfaction in primary health care centers and tertiary hospitals in Al- Baha, Saudi Arabia. Methods: A cross sectional study was carried out during March 2018 using a questionnaire that has combined (outpatient and inpatient) measures to include admitted patients and clinics’ attendants. After explaining the study nature and purpose, an individual consent was obtained from all the participants prior to filling the questionnaire. The data were analyzed using a computer program (SPSS, version 21.00). Results: 303 responses were analyzed, of which (50.8%) were males, (93.1%) were aged from 15 to 45 years, about two thirds (65.3%) were single, (79.9%) were income-satisfied, and the majority (69.6%) has completed or still studying at the university, which indicates a high educational level among our sample. (82.8%) were satisfied about nurses’ treatment, (90.1%) were satisfied about doctors’ treatment, and around (79.6%) were satisfied about the cleanliness, quietness, and design of the facility. Conclusion:The satisfaction among our sample is considered high and indicates a good care provided by health facilities in Al-Baha region, Saudi Arabia. Male gender and higher educational level were associated with higher levels of satisfaction. The least satisfactory factor was regarding communication; therefore, we recommend implanting programs concerning communication skills for health care providers. | ||
| Keywords | ||
| Satisfaction; hospital; Al-Baha; Saudi Arabia | ||
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