The Impact of Obstacles to Implementing Electronic Management Programs on The Development of Workers in Tourism Companies | ||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||
| Article 12, Volume 19, Issue 1, December 2020, Pages 208-223 PDF (830.25 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/jaauth.2020.43621.1075 | ||
| Authors | ||
| Dalia Ibrahem* ; Nevien Eid; Rasha Khalil | ||
| Tourism Studies Department, Faculty of Tourism and Hotels, Suez Canal University. | ||
| Abstract | ||
| The research aims to study the impact of administrative, organizational, financial, and human obstacles on the use of electronic management programs in tourism companies to develop workers' performance and analyze the performance level of workers in tourism companies as a result of their use of electronic management programs. The study found that the electronic program contributes to the development of workers' performance in the tourism companies that apply it in terms of quality of work, skill at work, and cooperation in work. The results also showed a lack of awareness among human resource managers and senior management in general of the importance of implementing and developing electronic programs. The study recommends that managers and senior management in tourism companies adopt and develop electronic programs that positively impact developing their employees' performance. The research suggests the necessity for tourism companies that use electronic programs to continuously develop these programs to suit the rapid technological changes to raise their employees' performance level and achieve their goals in general. It also recommends that companies that do not use electronic programs should oblige the upper management and human resource managers to change and provide all means To implement and develop electronic management programs that ensure the continuation of work with a high performance of its human resources within the overall strategy of the company. | ||
| Keywords | ||
| electronic management; assessment of constraints; employee performance | ||
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