Role Conflict, Role Ambiguity and Nurses' Performance at Minia University Hospital | ||
| Assiut Scientific Nursing Journal | ||
| Article 4, Volume 1, Issue 1, June 2013, Pages 37-51 PDF (473.29 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/asnj.2013.57378 | ||
| Authors | ||
| Eman A Abd Elhamid1; Fatma R . Mohamed2; Sahar A. Abood3 | ||
| 1Clinical demonstrator in nursing Administration Department Faculty of Nursing Minia University | ||
| 2Assistant professor of Nursing Administration Faculty of Nursing Assiut University | ||
| 3Assistant professor of Nursing Administration Faculty of Nursing Minia University | ||
| Abstract | ||
| Background: Role conflict and role ambiguity frequently emerge as problems that result from the demands of organization and can be components of role stress and role strain. Professional healthcare providers must clearly understand what is expected of their performance, this can be achieved when all member in the organization have clearly defined roles and overall objectives .Aim:1- Identify causes of role conflict and role ambiguity at Minia University Hospital. 2- Determine level of role conflict, role ambiguity and nurses' performance at Minia University, and 3- To find out the relation among role conflict, role ambiguity and nurses' performance at Minia University Hospital. Research design: The study was developed within a descriptive correlational approach. Setting: The study carried out at Minia University Hospital .Subjects: a total of 85 nurses who worked in all general and special inpatient units at Minia University Hospital. Tools of data collection: The study tools consisted of three tools, it includes1-Personal data sheet 2- Role conflict and role ambiguity questionnaire, 3) Observation checklist for Assessment of Nursing Performance. Results: the performance of the studied nurses have negative correlation with role conflict (r= -0.183 & p=0.094) and with role ambiguity (r= -0.119 & p=0.279). There is a positive correlation between role ambiguity and role conflict (r=0.5 & p=0.0000). Conclusion: our study concluded that majority of studied sample at Minia University Hospital have high level of role conflict and role ambiguity regardless of demographic characteristics. Recommendations: On the light of the study, it was recommended that: Nursing managers should plan an orientation program to orient nurses about hospital policy, rules, regulation, job description and responsibilities, other's expectation, facilities , equipment, and performance evaluation standard. | ||
| Keywords | ||
| Role conflict- Role ambiguity- Nurses' performance | ||
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